( policies )

 

SHIPPING TIME AND COSTS

• Each piece is made to order and individually painted. Orders are processed and shipped out within 1-2 weeks of receipt to allow time or artwork creation.

• Shipping costs are calculated at checkout.

• Once an order has shipped, you will receive a confirmation email with a tracking time. The standard shipping option takes between 2-5 business days, whereas expedited takes 1-2 business days.

• If you have a specific delivery date needed (i.e. a birthday, holiday, etc.) please email us and we will try our best to accommodate :)

INTERNATIONAL SHIPPING

• For international orders, please purchase through our Etsy shop at https://www.etsy.com/shop/mirrorsofmagic for an accurate quote of shipping and customs fees

SHIPPING ISSUES

• In the case of damage during shipment, please email emmacaroline.rhoads@gmail.com within 7 days of receipt and we will create a replacement.

• Items will be insured with shipping carriers, and In the case of missing or delayed shipment, it is the buyer's responsibility to file a claim.

RETURNS AND EXCHANGES

• All sales are final. Due to the fact that each piece is made to order, we are unable to grant returns and exchanges.